Tuesday, 21 June 2016

  • Fault on current generation Kia Soul steering gear assembly leads Kia to voluntarily issue a precautionary recall
  • All affected vehicles will be repaired at no expense to owners

Kia Motors UK Ltd is voluntarily recalling all Soul and Soul EV vehicles produced between 18 January 2014 and 30 September 2015, as a precautionary measure. This is due to a potential fault which, in extreme circumstances, could cause the steering to fail.

Through ongoing monitoring of field data, Kia Motors has determined that an adhesive with insufficient bonding strength was used during assembly, this may cause a pinion plug that secures the pinion gear to the steering gear assembly to loosen. If the plug loosens sufficiently, the pinion gear may separate from the steering gear assembly, which could cause a loss of steering.

The number of UK Soul and Soul EV vehicles affected stands at 5,707. All these vehicles will be repaired at no expense to the owner, this process will begin immediately. Kia Motors UK will notify owners via post and email, suggesting they take their vehicle to their nearest Kia dealership where the pinion plug will be secured or replaced, ordinarily within one hour.

At present there is no evidence of this potential defect causing any injuries or accidents to any customers in the UK or globally, there have also been no reports or complaints of vehicle defects from any Kia Soul customers relating to this issue.

If any Kia Soul customers have questions at this stage they are encouraged to liaise with our customer service team, contactable via telephone (0333 202 2990).


For further information on Kia please visit or contact:

Stephen Kitson         Director of Corporate Communications  T: 01932 832075 M: 07795 011936

Daniel Sayles           Press Relations Manager  T: 01932 832073 M: 07747 149149

Sara Robinson         Senior Press Officer T: 01932 832072 M: 07919 482332

Carly Escritt              Senior Press Officer  T: 01932 832071 M: 07557 268252

Moyo Fujamade       Press Officer (Press Fleet Executive) 01932 832069 M: 07471 216343

Hannah Cowton        Press Office Assistant  T: 01932 832079 M: 07795 011475

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