KIA RAISES CUSTOMER SUPPORT DURING COVID-19 GOVERNMENT MEASURES

Thursday, 26 March 2020

Following the official COVID-19 measures from the UK government, Kia Motors (UK) Ltd. has put plans in place to ensure it’s doing all it can to support the national and global efforts against the virus. Kia is committed to its duty of care to ensure its customers, staff and other stakeholders across the UK are as safe and protected as possible.

Kia’s 196-strong dealership network across the UK has closed all showrooms until further notice. However, approximately 40 per cent of workshops will continue to run an essential-only service. This temporary arrangement has been made in line with government measures to ensure key workers and emergency services vehicles are kept in good working order. These restricted services will vary across the franchised network according to individual dealership decisions, so customers are asked to contact their local Kia dealer to discuss any existing or new workshop bookings.

For customers who have a Kia Care service plan, this will remain valid and cover the cost of services regardless of when they are undertaken.

Regarding Kia’s industry leading seven-year warranty, if a customer’s latest scheduled service has been delayed during the period where the UK is under Government measures, Kia will honour valid warranty claims. Additionally, if there is a valid warranty claim on a customer car but the repair could not be completed before the warranty expired because of current Government measures, Kia will be flexible and honour those claims. All other warranty Terms and Exclusions apply.

For customers who require an MOT in the next few months, Kia is welcoming the Government’s new temporary ruling to exempt these vehicle checks from 30 March for six months. To support customers and ensure their vehicles are kept road worthy, a specifically published guide on how to maintain vital fluid levels and vehicle parts can be found on the Kia UK website.

Finally, Kia Roadside Assistance continues to operate for customers who have cover. This programme is run in partnership with the RAC and their policies and working practices apply during this period.

To support customers and delivery clarity, Kia has produced an in depth Q&A for customers should they have further questions in these uncertain times. This can be found on the Kia UK website alongside the vehicle maintenance guidance. Further guidance and support can be found via Kia Customer Services.

Kia Motors (UK) Ltd. website: www.kia.com/uk
Motor oil guidance: Here
Kia online service booking tool: Here
Kia Customer Services: Here

Ends

Notes to editors:

Kia Motors (UK) Ltd. headquarters in Walton-on-Thames is now closed until further notice, however the Kia UK press office is continuing to work remotely and are contactable via email or mobile to answer any questions you may have.

If you have any concerns about the effects of COVID-19 on Kia’s operations, please contact us and we will be happy to discuss them with you.

For further information on Kia please visit www.kiapressoffice.co.uk or contact:

Stephen Kitson
Director of Corporate Communications

E: skitson@kia.co.uk   
T: 01932 832 075 M: 07795 011 936

Daniel Sayles
Head of Press & Public Relations

E: dsayles@kia.co.uk  
T: 01932 832 073 M: 07747 149 149

Sara Robinson     
Senior Press Officer

E: srobinson@kia.co.uk
T: 01932 832 072 M: 07919 482 332

Moyosola Fujamade
Press Officer (events)

E: mfujamade@kia.co.uk  
T: 01932 832 069 M: 07471 216 343

Lauren Martin
Press Officer (press fleet)

E: lmartin@kia.co.uk
T: 01932 832 071  M: 07557 268 252

Melissa Lodge
Press Office Assistant

E: mlodge@kia.co.uk
T: 01932 832 079 M: 07795 011 475


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